Policies

Open Play Tickets

Each open-play purchase creates one QR code for one admission covering all children listed on that order.

• The date selected at checkout is the planned visit date, not a hard redemption date. If the QR code remains unused, it may be redeemed on another open-play day during its original validity period.
• Validity begins at the purchase timestamp and ends immediately before the timestamp 365 elapsed days (8,760 hours) later. The QR code is invalid at that ending timestamp and afterward.
• A successful check-in uses the entire purchase for all children on the order. The QR code cannot be reused after check-in.
• Admission is subject to posted open-play hours, a current signed waiver for each participating child, safety requirements, and remaining availability within the 100-child daily capacity.
• We do not issue cash refunds for customer cancellations or no-shows. An unused QR code may still be redeemed on another open-play day within its original validity period.
• If Little Playroom Cafe closes for weather, maintenance, or an emergency, you may use the unused QR code on another open-play day within its original validity period or request a full refund or credit — your choice.

Memberships

• The one-month, three-month, and annual passes are fixed-term purchases. They expire at the end of their stated term and do not renew automatically.
• The discounted monthly auto-renew membership renews each month at the exact total shown at checkout until canceled. Its 10% auto-renew discount cannot be combined with another promotion.
• Cancel an auto-renew membership by emailing playroommadison@gmail.com. Cancellation takes effect at the end of the paid billing period.
• Membership charges already made are not refunded, and memberships cannot be paused or transferred.

Gift Cards

• Gift cards never expire.
• They can be used for tickets, cafe items, parties, and memberships.
• Gift cards are not redeemable for cash except where required by law.
• Treat a gift card like cash — we cannot replace one that is lost or stolen without proof of purchase.

Private Parties

A $150 deposit reserves your date and is credited toward your party total.

• Reschedule once without losing your deposit with at least 7 days' notice.
• Cancel with at least 14 days' notice for a deposit refund. With less notice or a no-show, the deposit is non-refundable.
• Extra guests who arrive, damages, and excessive cleaning may be charged per the deposit authorization you accept at booking.

How Refunds Are Processed

• When a refund applies, it goes back to the original card through our payment processor (Square).
• Approved refunds typically appear on your statement within 24-48 business hours, depending on your bank.